At SRI RATNA MANDIR, we are dedicated to providing our customers the best services possible each and every time. We want every customer to be fully satisfied with every product purchase online through our website.
We understand that buying loose diamonds and gemstones online involves emotions and significant sum of money, so you may want to try, touch and feel the product first to ensure you made the right purchase decision. This is why, at SRI RATNA MANDIR, we offer our customers a flexible return policy. In case you are not fully satisfied with the purchase, you may return the item for a full refund of the purchase price (minus the shipping cost, handling and insurance} within 10 days, starting from the day you receive the item. If you have any queries related to our return policy or to claim your refund contact us via email at [Insert Email Address].
Furthermore, if your want to return the purchased item after 10 days of holding it, you may return it for replacement/exchange that too within 20 days of receiving the product. However, if you want a cash refund after 10 days of holding the purchased product, then there will be a nominal restocking fee of 5 percent. After 20 days of holding the product/item there will be 8 percent fees for exchange/replacement and 10 percent restocking fees for cash refund until 30 days. We will not entertain any refund or replacement request after 30 days of receiving the product.
Please Note- The item/product must be returned in its new and original condition as it was at the time of its delivery. It should be unused and with original tags and if any and complete paperwork to ensure a full refund. Here new and unused state means that the returned product should not have any scratches, should not be damaged or have any kind of marks on it. We will not accept a return of any purchased item which has cuts, looks altered or used in any way. For your convenience and protection, it is advisable to return the product through a traceable and a reliable carrier. The shipment charges to return the product/item will be incurred by the customer.
A variety of products are offered on our website on discounts and through promotions and special bargains. Please note- entire lot/numbers can be returned but cannot be returned in parts simply because in parts, it does not remain a lot and is not eligible for the same price but the selection price.
All items properly returned as per the policy requirements are eligible for a refund or a replacement. If you want a cash back refund, the adjusted product purchase price will be credited in the same payment form that was used to for the original purchase.